returns are on us!

We understand (however unlikely) that sometimes a product might not be what you expected, that’s why all returns to simplehuman are free via Parcelforce. This allows both you and us to easily track your returned item(s).

returns are free

Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to simplehuman are collected free of charge. This allows both you and us to easily track your returned item(s).

how to return

You can return your simplehuman product free of charge, by following these simple steps:

  1. Contact us to request a return label and customs declaration, quoting your order number and the item/s you would like to return.
  2. Pack your product carefully, ideally in the original packaging, to make sure it gets back to us in good condition.
  3. Print your return label and customs declaration on two separate pieces of paper. Cut the return label along the dotted line and cut the customs declaration in half to separate the two copies.
  4. Tape one of the customs declarations and the return label next to each other on the front of your parcel. Make sure that all the information is clearly visible, especially the barcode, that previous addresses and barcodes are covered, and that the return label does not protrude beyond the edge of the parcel.
  5. Take the parcel to your local Post Office within 30 days of the return label being issued. If asked for the second copy of the customs declaration, please provide this, otherwise please keep it for your own record.

If you are unable to print your label, please inform us when you request your return.

Please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.

damaged or wrong items

If you receive damaged or incorrect items, please contact us or chat with us.

refunds

Once we receive your product, it can take up to 5 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.

exchanges

If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at simplehuman and credit your account.