tracking is easy!

To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.

checking your order information

Shortly after you place an order, you will receive an order confirmation email. Upon dispatch of your order we will alert you via email.

If your order is being delivered by DPD you will receive a tracking email with your delivery reference and a link to the DPD tracking website.

You can choose whether to receive email or text notifications on your order’s progress.

If you would like further assistance in tracking your order, please contact us or call us on +44 (0)1491 875974, Monday to Friday, 9am-5pm.

delivery cost

Delivery to mainland Ireland is free for orders €99 and over. There is a delivery charge of €14.99 for all orders below €99.

Unfortunately, we do not currently deliver to P.O. boxes.

delivery times and methods

Orders placed before 1pm Monday to Friday will be dispatched the same day. Orders placed after 1pm will be dispatched the next working day.

Your order may be delayed up to a day after a statutory UK holiday.

Your order will be delivered by DPD and will be delivered within 5-7 working days.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order's progress.

You can also choose various delivery options, including:

  • select an alternative delivery date
  • opt for delivery to a nominated neighbour
  • leave in a specified safe place
  • deliver to another address
  • keep until you return from holiday

For more information, please contact us.

purchasing products outside Ireland

Please use the country selector at the bottom of the page to view countries available.

changing or canceling an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. To enquire about changing or canceling your order, call +44 (0)1491 875974 or email support@simplehuman.co.uk.

If you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

payment methods

We accept PayPal, American Express, Discover, MasterCard, and Visa.

Your card details are protected using PCI DSS v3.2 security standards.

coupon policy

Click here to learn more about the simplehuman coupon policy.